It sounds like a lot of us have just lived with this issue without submitting a support ticket since it seems to be getting more common, maybe we should actually submit support tickets to make sure GL understands how widespread this issue is. Unfortunately, I am unaware of any fix on our end. There's also a lot of freezing right before or after watching ads. If I welcome the character right after starting the game it's usually fine, but if I've done other stuff, like collect magic or send people on tasks for a bit and then click the check mark, the game freezes like 80% of the time. It can happen at any time, but especially problematic is when I click the check mark to welcome a recently leveled character. As for crashing, that's frequent as well. The loading issue happens to me frequently on the tablet, only once in a rare while on the computer (actually, I don't think I had experienced it on the PC at all prior to the last update). If the problem persists, please delete the game from your device and re-download it.I play on both a Windows tablet and PC. From time to time, restart the device to free up some memory. Upgrade the operating system and the application to the latest version. In addition, you may also try these other steps: Scroll to find the game, then tap the app icon We also recommend that you clear some space on your device for proper game performance and clear the cache of the application: If it still doesn't work, you can try to reboot your router. Relaunch the game, making sure that it's the only process running. Turn your Wi-Fi off and back on again, then make sure the signal is strong enough. Exit all other apps running in the background. If your game crashes or freezes at random points, we suggest that you follow these troubleshooting steps that usually help to resolve most technical issues:
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